Atlassian Marketplace Competitive Analysis - July 2025
This report provides a comprehensive analysis of the top SLA Time and Report competitors in the Atlassian Marketplace. We've analyzed installation numbers, user reviews, features, and market positioning to help you make an informed decision about which SLA and reporting tool best fits your needs.
The Atlassian Marketplace offers several solutions for SLA time tracking and reporting. These tools help organizations monitor service level agreements, track time spent in different statuses, and generate comprehensive reports for analysis and improvement.
The SLA Time and Reporting market in the Atlassian ecosystem is dominated by a few key players, with Status Time Reports Free (Bloompeak) leading in installations, followed by Time in Status (SaaSJet) and Timepiece (OBSS). These tools cater to different needs within the SLA management and time tracking space, from basic time-in-status reporting to comprehensive SLA management with advanced features.
User ratings show consistent satisfaction across the top competitors, with most maintaining ratings between 3.6-3.8 out of 5 stars. Time to SLA by Appfire and Timepiece by OBSS lead in review volume, indicating strong user engagement and established market presence. SLA Time and Report by SaaSJet, despite having fewer reviews, maintains a solid 3.6 rating, suggesting good user satisfaction.
Most top competitors support multiple hosting options, with Time to SLA by Appfire, Status Time Reports Free by Bloompeak, and Timepiece by OBSS offering the most comprehensive hosting support across Cloud, Data Center, and Server environments. This flexibility is crucial for organizations with diverse Atlassian deployments or those planning migration between hosting types.
Description: Limited but free version of Status Time Reports app. Generate various time in status/assignee, cycle time and lead time reports.
Key Strengths:
Limitations:
User Feedback Highlights: Users appreciate the ease of use and the ability to group data by rows. The customer support is noted as responsive, with free 30-minute Q&A sessions available for setup assistance.
Description: Get Jira Time in Status Reports, Assignee Time, Average Time. Status Group: Lead Time, Cycle Time. Dashboards. Sprint Velocity.
Key Strengths:
Limitations:
User Feedback Highlights: Users particularly value the Power BI integration for quarterly business reports. The app provides insights into operational efficiency and productivity, making it popular among facilities departments, DevOps, and IT operations groups.
Description: Time tracking reports with metrics like Time in Status, Cycle Time, Lead Time, Issue Age, Resolution Time, etc.
Key Strengths:
Limitations:
User Feedback Highlights: Users praise the app's performance with large datasets, delivering insights in seconds. Many organizations report using Timepiece for over 5 years, noting its reliability and maintenance-free operation. It's particularly valued for identifying bottlenecks in workflows.
Description: Best-selling service level agreement (SLA) tracking app with solid configuration, reporting & search features.
Key Strengths:
Limitations:
User Feedback Highlights: Users consistently praise the customer support team as responsive and helpful. The app is described as the "best SLA app on the market" with comprehensive SLA management capabilities that are highly customizable to adapt to different organizational needs.
Description: High-performance SLA & OLA management: robust automation, multi-project tracking, and detailed reports with time to SLA insights.
Key Strengths:
Limitations:
User Feedback Highlights: Users appreciate the easy setup and comprehensive SLA functionality. Some users note limitations with custom field creation generating too many notifications and performance slowdowns after making major changes. Despite these issues, it's considered one of the best SLA apps available.
Description: Generate reports based on time in status or time in assignee, group statuses to get various cycle time and lead time reports.
Key Strengths:
Limitations:
User Feedback Highlights: Users describe it as a powerful tool that extends Jira's time tracking capabilities, especially for counting time in statuses. It's noted as being particularly useful for SLA fulfillment monitoring and performance tracking.
| Feature | Status Time Reports Free | Time in Status | Timepiece | Time to SLA | SLA Time and Report | Status Time Reports |
|---|---|---|---|---|---|---|
| Time in Status Tracking | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| SLA Management | Limited | Limited | Limited | ✓ | ✓ | Limited |
| Custom Reports | Limited | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dashboard Gadgets | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Cloud Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Data Center Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Server Support | ✓ | ✗ | ✓ | ✓ | ✗ | ✓ |
| Cycle Time Reports | ✓ | ✓ | ✓ | Limited | Limited | ✓ |
| Lead Time Reports | ✓ | ✓ | ✓ | Limited | Limited | ✓ |
| Custom Field Creation | ✗ | ✗ | ✗ | Limited | ✓ | ✗ |
| Data Export | CSV | CSV, Excel | CSV, Excel | CSV, Excel | CSV, Excel | CSV, Excel |
| BI Integration | ✗ | Power BI | Limited | Limited | Limited | ✗ |
| Automation | ✗ | Limited | Limited | ✓ | ✓ | Limited |
The SLA Time and Reporting market in the Atlassian ecosystem shows several clear trends:
The success of Status Time Reports Free demonstrates the market's appetite for free entry-level solutions. With nearly 10,000 installations, it has more than double the installations of its closest competitor. However, paid solutions like Time to SLA and Timepiece maintain strong market positions by offering more comprehensive features and better support.
Tools that support all hosting types (Cloud, Data Center, and Server) tend to have higher installation counts. This reflects the diverse Atlassian deployment strategies across organizations and the need for tools that can adapt as companies migrate between hosting options.
The market shows a balance between specialized SLA management tools (like Time to SLA and SLA Time and Report) and more general-purpose time tracking tools (like Time in Status and Timepiece). This indicates that organizations have diverse needs, from formal SLA tracking to general workflow optimization.
Tools that offer integration with business intelligence platforms like Power BI are gaining traction, as organizations seek to incorporate SLA and time data into broader analytics initiatives.
With the highest installation count and solid 3.8/5 rating, this free tool offers essential time tracking and basic SLA monitoring capabilities. It's an excellent starting point for teams new to SLA tracking or those with limited budgets.
With specialized SLA tracking features, strong configuration options, and excellent support across all hosting types, Time to SLA is the best choice for organizations with formal SLA requirements and complex service management needs.
With high performance even with large datasets and comprehensive time tracking metrics, Timepiece is ideal for large organizations or those with extensive reporting needs. Its long-standing market presence and high review count indicate reliability and user satisfaction.
With Power BI integration and comprehensive reporting capabilities, Time in Status is the best choice for organizations looking to incorporate SLA and time data into broader business intelligence initiatives.
Despite having fewer installations, this tool offers the most customizable SLA management with features like custom field creation and robust automation. It's ideal for organizations with specific SLA requirements that need detailed customization.
The Atlassian Marketplace offers a range of SLA Time and Reporting tools to suit different organizational needs and budgets. From free options like Status Time Reports Free to specialized solutions like Time to SLA and SLA Time and Report, there's a tool for every use case.
When selecting a tool, consider your specific requirements around:
By carefully evaluating these factors against the strengths and limitations of each competitor, you can select the tool that best aligns with your organization's needs and objectives.